Refund policy

1. Right to Request a Return

Customers may request a return within 14 calendar days from the date of delivery of the order.

2. Conditions for Return Eligibility

Products must be unused, unopened, remain in their original sealed packaging, be in resalable condition, and not be damaged due to misuse or improper handling.

3. Return Request Procedure

Customers must initiate returns by emailing info@sanitaspls.com including order number, product details, quantity, reason for return, and photographs if applicable.

4. Return Shipping Costs

Standard return shipping costs are borne by the customer. Defective or incorrectly delivered products will be covered by Sanitas Plus Tekstil.

5. Refund Options

After inspection, Sanitas Plus may provide a full refund, replacement, store credit, or partial refund depending on the condition and issue.

6. Refund Processing Time

Approved refunds are processed within 7–14 business days after receipt and inspection of the returned goods.

7. Non-Returnable Products

Opened or unsealed products, customized/private-label products, and products damaged by improper handling are excluded from returns.

8. Defective or Damaged Products

Customers must notify Sanitas Plus within 48 hours after delivery with supporting photographs.

9. Return Shipping Address

Authorized returns should be sent to the Netherlands warehouse of MOL Logistics (Netherlands) B.V.